Some characteristics facilitate training. Additional features to support collaboration are key to a successful and corporate-wide usage. Being able to embed customized help content into the application can complement training and user documentation efforts. Help is most effective if it is targeted to the business task and uses terminology that the user is familiar with.

The behavior of the user interface should be consistent. For example, the procedure for adding metadata to a folder should be similar to the procedure for adding metadata to a document. Menus should be clear and use consistent terminology across the application. Depending on business requirements or regulations, compliance to web accessibility standards should also be considered.

Beyond that, usability is largely subjective. Users may be attracted to an application that shares the same terminology or metaphors that another familiar application has. Subtle differences may be magnified if users must do the same kind of function repeatedly. The best way to judge usability is to present working software to the users as soon as possible and work with them to choose the best starting point and tune the application over time.