The paper defines CRM and how CRM is impacted by the open source movement. It furthermore outlines the new approaches for how to go about CRM systems implementation leveraging open source products and component. The paper moves on with providing an overview of the key CRM packages as well as solution components, and rounds off with Optaros:€™ conclusions and proposed next steps.

This paper is first in a series of white papers that helps you understand exactly where the opportunities are in open source CRM. What are the names to remember? What should I consider? What changes in my implementation approach?